We offer free shipping in Australia for most of our products. For products with paid shipping we clearly mark that before you pay. Shipping times are picked by the customer. Usually we offer standard 2-4 week delivery.
We don't offer free shipping to non-Australian countries. The shipping is paid for by the customer and the shipping time is clearly mentioned before the customer pays.
We are still working on improving our tracking information so that the customer can view it without our help. Right now, to get shipping information on your please contact us at firstname.lastname@example.org