Shipping policy

Shipping Policy

We aim to deliver your order as quickly and smoothly as possible 🚚

Processing Time

  • We strive to process all orders within 24 hours.
  • You may update your shipping address or cancel your order within 12 hours of placing it.
  • After 12 hours, your order may already be in processing, and changes or cancellations are no longer guaranteed.

Shipping Options & Costs

We offer the following shipping options within Australia and New Zealand (all prices in AUD). Available options depend on the warehouse your items ship from:

  • Economy Shipping (no tracking) – $5.99
  • Standard Shipping (no tracking) – $7.99
  • Standard Shipping (with tracking) – $9.99
  • Express Shipping (with tracking) – $9.99, available on items shipped from our local warehouse
  • Free Economy Shipping – on orders of $80 or more

πŸ’‘ Shipping costs and options are clearly shown at checkout before payment.

Free Shipping

  • Orders of $80 or more ship free with Economy Shipping (no tracking).
  • Want tracking? On orders of $80 or more, you can upgrade at checkout to Standard with tracking or, where available, Express for just $3.99.

Delivery Times

Delivery times depend on your location, the shipping method you choose and the warehouse your items ship from:

  • Economy: 8–12 business days
  • Standard: 6–10 business days (5–7 business days for items shipped from our local warehouse)
  • Express: 3–5 business days

A few larger or specialty items ship on their own timelines. The exact estimate for your order is shown at checkout.

Most orders arrive within 5–12 business days, but in some cases (e.g. carrier delays), delivery may take longer.

πŸ‘‰ 5–12 business days β‰ˆ 1–2Β½ calendar weeks

We recommend allowing the full timeframe before contacting support.

Tracking Your Order

  • Tracking is available for selected shipping methods
  • If tracking is included, you will receive a tracking link via email once your order ships

International Orders

We ship worldwide. Shipping times and available delivery options may vary depending on your location and will be shown at checkout.

For a more localized experience, you can also shop from our regional stores:

UK Store

Canada Store

US Store

Notes

  • Delivery times are estimates and may be affected by carrier delays, holidays, or high demand periods.
  • Orders are shipped from the closest available warehouse to ensure faster delivery.
  • Orders may be shipped in multiple packages depending on product availability and warehouse location. If this happens, items may arrive separately.
  • If your order arrives in separate packages, there’s no need to worry β€” the remaining items are on the way.

Thank You

We appreciate your trust and are committed to getting your order to you as quickly as possible.